A Data Deep Dive: How mWater Handles Problem Reports
In 2025, mWater received 1,578 problem reports from users collecting data in the field across mobile and web environments. Ease of use and user satisfaction are of paramount importance for us as we run and develop our platform, and we put in every effort to resolve user issues.
So we took a close look at those reports to understand what kinds of issues come up most, how fast we respond, and what it all means for keeping field operations running smoothly.
A few highlights from the deep dive:
With an overall median business day response time of 4 hours, 84% of all reports were responded to within 12 hours. The most common issues involve data sync, survey access, and media uploads, exactly the kinds of things that can stall a field team mid-collection.
Every report does double duty. It helps the user get back on track, and it gives our engineering team real diagnostic data to find and fix bugs that might affect others down the line.
As mWater's user base and usage keeps growing faster than ever, we're investing in ways to keep response times fast and support quality high, including new tools to help triage and accelerate troubleshooting alongside our human team.
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