Our vision for a modern data-driven utility

Water utilities around the world face mounting challenges: aging infrastructure with unknown conditions, revenue leakage from poor billing, pressure to expand while maintaining quality, and the reality of disconnected systems for assets, finance, and customer service.

mWater offers a different path: an open, integrated, and free digital public good that helps utilities professionalize their operations, from asset mapping to accounting, billing, maintenance, and planning.

Mapping and Managing Assets

Every strong utility starts with knowing its infrastructure. mWater’s Asset Systems allow utilities to map water sources, treatment facilities, distribution networks, valves, meters, and more all the way down to the level of detail they choose.

Hierarchical asset mapping ensures clarity across the system.

Assets can be tracked for condition, useful lifetime, and replacement costs
Utilities get immediate operational insights through the Asset Console

👉 Try it yourself: Asset Demo

Mapping your assets in mWater opens the way for more efficient management and revenue collection.

From Assets to Accounting, Billing, and CRM

mWater goes beyond mapping. Its integrated suite brings finance and customer service into the same platform.

Billing & Metering: Record usage, apply tariffs, and automate consumption-based billing

Customer Management: Track accounts, send invoices, and monitor payments
Accounting Suite: Manage payables, vendors, and generate financial reports with a full chart of accounts

Utilities can configure features to fit their size, from simplified billing to full accounting, and connect customer accounts directly to mapped assets, ensuring data consistency across operations.

Smarter Workflows and Maintenance

Everyday operations like preventative maintenance, leak repair, water quality checks, and billing follow-up can be set up as workflows in mWater. These workflows can be standardized or fully customized, giving utilities a clear system for tracking and acting on key tasks.

Data-Driven Planning for Expansion

Growth is a necessity but planning new services is complex. mWater’s Water Supply Planning Tool enables utilities and governments to create and compare future scenarios at the regional, system, or asset level.

Estimate lifecycle costs for different service levels.

Compare scenarios by capital (CapEx) and operational (OpEx) expenditure.
Use either budget-driven or population-driven approaches to see how many people can be reached.

This tool has already been deployed in programs like SIRWASH in Haiti, supporting evidence-based discussions with donors and investors.

👉 Explore the Planning Tool

Why It Matters

By uniting asset management, financial oversight, customer engagement, maintenance, and planning, mWater helps utilities:

Lower operational risks
Improve financial sustainability
Deliver reliable service efficiently
Plan smarter expansions

With a rapidly growing global user base, mWater is proving that modern, professional utility management is possible anywhere, whether in small rural systems or large urban networks.

How mWater Stays Free

mWater’s model is unique: 1% of paying users keep the platform free for everyone else. A lean team, strong cloud infrastructure, and support from development partners allow mWater to remain an accessible digital public good, with continuous R&D investment ensuring it stays cutting-edge.

Start Today

Whether you’re struggling with disconnected systems, uncertain asset conditions, or inefficient billing, mWater can help professionalize your utility while keeping costs low and services sustainable.

👉 Learn more and try the tools: mwater.co/asset-systems

👉 View our in-depth presentation

👉 Read success stories on the mWater Blog